BHA FPX 4104 Assessment 3 Organizational Communication Plan

One important component of providing recommendations to enhance communication and eliminate knowledge gaps between staff and patients is encouraging healthcare personnel to be adaptive in meeting patients’ urgent needs (Kwame & Petrucka, 2021). Responding to patients’ current issues successfully indicates empathy and dedication to providing high-quality treatment. One approach to do this is to use patient-friendly language rather than sophisticated medical terminology. When healthcare practitioners communicate in ways that patients understand, they are more likely to retain essential information about their health and care plans (Byrne et al., 2023).

Speaking to patients at their level improves communication, eliminates misunderstandings, and increases patients’ confidence in controlling their health. This strategy not only increases patient satisfaction but also promotes better health outcomes by ensuring that patients completely understand their diseases and the procedures they must follow in their treatment journey (Sharkiya, 2023).

Stakeholders

Stakeholders are individuals or organizations with an interest in a healthcare facility’s success. This group comprises the government, the community, patients, vendors, and healthcare providers. Healthcare providers are accountable for keeping correct health-related information and ensuring that care is effectively coordinated, which reinforces patients’ position as stakeholders (Lübbeke et al., 2019). These activities are critical for improving patient involvement and satisfaction. On the other hand, operations and finances are frequently controlled by independent groups apart from direct care delivery, allowing them to focus on improving the healthcare facility’s performance and sustainability. This division helps to preserve operational efficiency and financial stability, which contributes to the healthcare organization’s overall success (Kruk et al., 2019).

Failure to properly communicate with stakeholders can have serious consequences for a healthcare institution. Without effective communication, the company could have faced constraints in its overall effectiveness (Vermeir et al., 2019). A lack of trust between various cultural groups within the organization might develop, causing confusion and unhappiness among patients who do not have their issues addressed. This unhappiness can lead to patients losing trust in the quality of treatment delivered, jeopardizing the organization’s reputation and success. Furthermore, if the government is not kept informed, it is difficult for it to give the required assistance and resources efficiently.

This separation could result in missed chances for financing, regulatory assistance, or policy changes that would benefit the organization. Without good communication, the organization could get disorganized, confused, and incapable of fulfilling its goals and values effectively. A lack of communication with stakeholders can eventually lose the organization of its direction and purpose, putting it at risk of operational inefficiencies and a reduction in patient care quality (Malik et al., 2023).

Communication Strategies

Any healthcare organization must have a well-crafted communication plan in place to properly identify and manage issue areas. This strategy serves as a road map for strengthening the organization’s communication channels, ensuring that the purpose and vision are regularly incorporated into everyday operations and interactions (Albright et al., 2021).

It is crucial to use techniques that have been carefully planned out, developed, and founded on tested theories to design a health communication plan that works. These techniques should be consistent with the organization’s aims and adaptive to suit the changing demands of both employees and patients. Employee training programs, feedback systems, and internal communication platforms can all serve to reinforce the organization’s objective and vision while ensuring that everyone on the team understands it (GROL et al., 2019). 

Evaluating the efficiency of a communication plan requires a detailed examination of many aspects. This involves evaluating personnel files to evaluate communication skills, assessing the content and language used in internal and external interactions, and establishing benchmarks to track growth. Monitoring engagement levels is also critical for determining how effectively the communication strategy connects with staff and patients. Regular assessments enable the organization to make required changes, ensuring that the communication plan is still relevant and successful in driving organizational success (Shakeri & Khalilzadeh, 2020).

Conclusion BHA FPX 4104 Assessment 3 Organizational Communication Plan